Terms of Service for Northbridge Regional Services Ltd

Effective Date: 20 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the Terms) govern the provision and use of services offered by Northbridge Regional Services Ltd, a regional provider of commercial property and facilities support services, with its registered business address at Northbridge Regional Services, 18 Wapping Lane, London E1W 2RL, UK (referred to in these Terms as Northbridge Regional Services Ltd, we, us, or our).

By requesting, receiving, or otherwise using any services provided by Northbridge Regional Services Ltd, the customer, client, or other contracting party (you or your) agrees to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all service engagements unless a separate written contract signed by Northbridge Regional Services Ltd expressly states otherwise. In the event of any conflict between these Terms and a separate signed agreement, the signed agreement will prevail to the extent of the conflict.

2. Scope of Services

Northbridge Regional Services Ltd provides regional commercial property and facilities-related services, which may include the following:

• Commercial property maintenance;
• Facilities support for multi-site businesses;
• Local site inspections and reporting;
• Office and communal area cleaning coordination;
• Reactive repairs and handyman services;
• Regional contract management; and
• Out-of-hours callout support.

The exact scope, timing, deliverables, standards, site access requirements, and service frequencies will be agreed in writing, by email, service schedule, proposal, work order, statement of work, or other written instruction accepted by Northbridge Regional Services Ltd.

We may, at our discretion, arrange or coordinate third-party contractors to deliver certain elements of the services. Unless expressly stated in writing, we do not guarantee the availability of any specific contractor, technician, or supplier.

Any estimates, schedules, or response times are provided in good faith but are not guarantees unless expressly confirmed in writing as binding commitments.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and current information relevant to the services;
• Ensure safe, lawful, and reasonable access to the relevant premises, plant, equipment, and systems;
• Obtain any consents, permits, approvals, building access permissions, and occupier authorisations required for us to perform the services;
• Notify us promptly of hazards, defects, hidden risks, security restrictions, asbestos concerns, electrical risks, water damage, or any other conditions that may affect service delivery;
• Ensure that the site, equipment, and areas requiring work are in a condition that is reasonably suitable for the services to be carried out;
• Cooperate with our personnel and any approved subcontractors;
• Not interfere with, misuse, damage, or remove any tools, materials, equipment, or property belonging to us or our contractors;
• Comply with all applicable laws, regulations, building rules, health and safety requirements, and site policies; and
• Pay all amounts due in accordance with these Terms and any agreed service arrangement.

You are responsible for ensuring that the services are appropriate for your intended purpose. Except where otherwise expressly agreed, Northbridge Regional Services Ltd does not provide legal, engineering, surveying, compliance-certification, or specialist professional advice.

You acknowledge that reactive repairs, inspections, and maintenance services may reveal issues requiring specialist attention. We may recommend additional works or referral to specialist contractors, and you remain responsible for deciding whether to proceed.

4. Payment Terms and Conditions

Fees for our services will be set out in our quotation, proposal, service agreement, rate card, invoice, or other written communication agreed between the parties.

• Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.
• All fees are stated exclusive of VAT and any other applicable taxes, duties, or charges unless expressly stated otherwise.
• We may require advance payment, a deposit, or staged payments for certain services or larger works.
• Travel, materials, callout charges, subcontractor fees, consumables, parking, congestion, permit, and disposal costs may be charged in addition to labour and management fees where applicable and agreed or reasonably incurred in the course of service delivery.
• If payment is not made on time, we reserve the right to suspend services, withhold deliverables, and/or charge interest on overdue amounts to the extent permitted by applicable law.

Any disputed invoice item must be notified to us in writing within 7 days of the invoice date, specifying the reason for the dispute. You must pay the undisputed portion on time.

We may adjust charges where the scope of services changes, access is delayed, additional visits are required, or unforeseen conditions increase time, labour, or material costs, provided such changes are reasonable and, where practicable, communicated in advance.

5. Cancellation and Refund Policy

Either party may cancel ongoing services by providing written notice in accordance with any agreed notice period stated in the relevant service arrangement. If no notice period is agreed, a reasonable notice period will apply depending on the nature of the services.

For one-off or scheduled attendance services, cancellation by you may be subject to charges if:

• cancellation occurs after work has been scheduled, ordered, or commenced;
• we have already incurred costs, including labour, materials, contractor fees, or travel expenses; or
• the cancellation prevents us from reallocating time or resources reasonably.

Where a cancellation fee applies, it will reflect our reasonable losses and costs incurred, subject to applicable law.

Refunds, if any, will be made only where required by law or where Northbridge Regional Services Ltd expressly agrees in writing. Completed services, mobilised callouts, supplied materials, and work already performed are generally non-refundable unless otherwise required by law or agreed in writing.

If a service cannot be completed due to your failure to provide access, information, approvals, or safe working conditions, we may charge for attendance, waiting time, and any costs reasonably incurred.

6. Liability Limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the foregoing, Northbridge Regional Services Ltd shall not be liable for:

• indirect, incidental, special, consequential, or punitive losses or damages;
• loss of profit, loss of business, loss of revenue, loss of opportunity, or loss of goodwill;
• damage caused by pre-existing defects, latent conditions, wear and tear, third-party acts or omissions, or misuse of equipment or premises;
• losses arising from incomplete, inaccurate, or delayed information provided by you;
• failure or delay caused by access restrictions, site conditions, permit issues, utility interruptions, or third-party contractor failure; or
• any matter beyond our reasonable control.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the amount paid or payable by you for the specific service giving rise to the claim during the 3-month period immediately preceding the event giving rise to the claim, or such other amount as may be agreed in writing.

You are responsible for maintaining appropriate insurance cover for your premises, assets, business interruption, and other risks associated with the services.

7. Intellectual Property Rights

All intellectual property rights in our templates, methodologies, checklists, reports, procedures, documentation, branding, software configurations, and materials created or supplied by Northbridge Regional Services Ltd remain our property or the property of our licensors, unless otherwise agreed in writing.

Subject to payment of all amounts due, we grant you a non-exclusive, non-transferable licence to use any deliverables provided to you solely for your internal business purposes and only in connection with the services.

You must not copy, reproduce, modify, distribute, publish, sell, sublicense, or create derivative works from our materials except with our prior written consent or as otherwise permitted by law.

Where we create reports, photographs, notes, or service records in connection with the services, we may retain copies for our business records, compliance purposes, quality assurance, and dispute handling.

8. Data Protection and Privacy

Northbridge Regional Services Ltd will process personal data in accordance with applicable data protection laws and our privacy practices. We will only collect, use, store, and disclose personal data where lawful and necessary for service delivery, administration, billing, compliance, safety, security, dispute resolution, and legitimate business operations.

You acknowledge that, in providing the services, we may process contact details, site access information, operational records, photos, inspection notes, callout logs, and other information relating to occupants, employees, contractors, or other individuals associated with the premises.

You represent that you have the authority to provide any personal data shared with us and, where required, to notify relevant individuals of such processing.

We will take reasonable technical and organisational measures to protect personal data. However, no system can be guaranteed to be completely secure.

If you believe we have processed personal data incorrectly, or if you wish to exercise rights under applicable data protection law, please contact us using the details in Section 12.

9. Force Majeure

Northbridge Regional Services Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to:

• extreme weather conditions, fire, flood, or natural disasters;
• pandemic, epidemic, public health emergency, or government restriction;
• industrial action, labour shortages, or civil unrest;
• power failure, telecommunications outages, cyber incidents, or utility disruptions;
• transport disruption, road closures, or access restrictions;
• acts of terrorism, war, or threat of war; and
• failure of suppliers, contractors, or other third parties outside our control.

Where a force majeure event occurs, we will use reasonable efforts to resume performance as soon as reasonably practicable. Either party may agree to suspend affected services until the event no longer prevents performance.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, operational requirements, business practices, or applicable law.

Any updated version will take effect from the date stated in the revised Terms or, where appropriate, upon reasonable notice to you. Your continued use of our services after the effective date of the revised Terms will constitute acceptance of the updated Terms.

If you do not accept a change to these Terms, you should stop using the services and notify us in writing. Any ongoing services may then be terminated in accordance with the relevant notice provisions or agreed termination arrangements.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where mandatory law requires otherwise.

12. Contact Information

If you have any questions, complaints, cancellation requests, or legal notices relating to these Terms or the services of Northbridge Regional Services Ltd, please contact us using the details below:

• Company: Northbridge Regional Services Ltd
• Address: Northbridge Regional Services, 18 Wapping Lane, London E1W 2RL, UK
• Email: [email protected]
• Phone: +44 20 7946 8372

We may communicate with you by email, telephone, or any other contact method reasonably provided by you.

13. Severability Clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, while preserving its intended effect as far as possible.

If modification is not possible, the relevant provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

No failure or delay by Northbridge Regional Services Ltd in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.

Entire Agreement: These Terms, together with any signed service agreement, quotation, proposal, work order, or statement of work, constitute the entire agreement between you and Northbridge Regional Services Ltd concerning the services and supersede prior discussions or understandings to the extent permitted by law.